ICE India terms of use and client terms

1. Terms of use for this website

1.1 Using the site

By using www.iceindia.biz, you agree to these terms. If you do not agree, please do not use the site. The site is for information and business enquiries. Please do not misuse it, try to get into systems you should not, or disrupt it.

1.2 What is on the site

Prices, ranges, timelines and destination details on the site are guides. They are not offers. A quotation or proposal is indicative until we confirm it in writing. We try to keep the site accurate, but errors and gaps can happen. We may change or remove content without notice. Nothing on the site is legal, financial or professional advice.

1.3 Ownership of content

The text, designs and documents on the site belong to ICE India unless it says otherwise. Photographs may belong to their owners and carry their own credits. Please do not copy or reuse content without our written permission.

1.4 Information you send

Give us accurate information and do not use the site for anything unlawful. How we handle what you send is in the privacy notice.

1.5 Links to other sites

The site links to other websites. We are not responsible for them or their content.

1.6 Availability and liability

The site is provided "as is" and "as available". We do not promise it will always be up or free of errors. To the extent the law allows, ICE India is not liable for indirect or consequential loss from using the site. Use of the site is at your own risk.

1.7 Governing law

These terms are governed by Indian law. Courts in Mumbai, Maharashtra have exclusive jurisdiction, subject to the arbitration clause in section 2 where it applies.

2. Working with ICE India

ICE India is a partnership firm. These terms apply once you engage ICE India for a service. A signed contract or accepted proposal may add to them.

2.1 Service Engagement

Services are confirmed only upon written acceptance of a proposal, contract, or invoice payment. All proposals and quotations are indicative until confirmed in writing.

2.2 Third-Party Suppliers

ICE India acts as a coordinator and may engage airlines, hotels, venues, transport providers, and vendors. Third-party services are governed by their own terms. ICE India is not liable for acts, omissions, delays, insolvency, or failures of third-party suppliers.

2.3 Pricing & Payments

Prices are subject to vendor availability, currency fluctuations, taxes, and supplier confirmation. Payment terms will be specified in proposals or invoices. Failure to pay may result in suspension or cancellation of Services.

2.4 Scope Changes

Any changes in dates, guest count, destinations, venues, deliverables, or programme scope may result in revised pricing, timelines, and cancellation penalties. ICE India is not responsible for supplier penalties arising from client-initiated changes.

2.5 Limitation of Liability

To the maximum extent permitted by law, ICE India is not liable for indirect, incidental, or consequential losses. ICE India’s total liability is limited to the fees paid to ICE India for the specific Service in dispute.

2.6 Force Majeure

ICE India is not liable for failure or delay due to events beyond reasonable control including pandemics, government actions, strikes, natural disasters, wars, transport disruptions, or supplier failures.

2.7 Confidentiality

All proposals, pricing, itineraries, and documents are confidential. Clients must not disclose ICE India proprietary information without written consent.

2.8 No Partnership or Agency

Nothing herein creates a partnership, joint venture, or employment relationship between the parties.

2.9 Indemnity

The client agrees to indemnify and hold ICE India harmless from losses, claims, damages, or expenses arising from inaccurate information, client decisions, guest actions, or violations of law.

2.10 Arbitration & Dispute Resolution

Any dispute arising out of these Terms shall first be attempted to be resolved amicably. Failing resolution, disputes shall be referred to arbitration in Mumbai under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Mumbai, and proceedings shall be conducted in English.

2.11 Cancellation & Refund Policy

ICE India provides professional planning, coordination, and third-party bookings involving non-refundable supplier advances and time-based professional effort.

• Client cancellations. Cancellations must be submitted in writing. Professional, consultancy, and management fees are non-refundable once work has commenced, irrespective of event execution.
• Third-party services. Refunds for flights, hotels, venues, transport, and vendors are subject to supplier policies. ICE India is not responsible for supplier refund timelines or policies.
• Refund processing. Approved refunds will be processed within 14–30 working days after deducting supplier charges, professional fees, bank fees, and incurred costs.
• No-shows and partial use. No refunds for no-shows, unused services, guest count reductions after confirmation, or client-initiated scope changes after vendor commitments.
• Force majeure. Refunds due to force majeure are subject to supplier policies. ICE India is not liable for losses arising from such events.
• ICE India service failure. If ICE India fails to deliver due to its own fault, refunds are limited to fees paid directly to ICE India, excluding third-party supplier costs.
• Chargebacks. Clients agree not to initiate chargebacks or payment disputes without first attempting resolution with ICE India.